Our dedicated team of specialists is here to provide you with comprehensive support and timely solutions. Please use the following email addresses to reach us after May 12, 2025.

COBRA & Billing Support: cobrasupport@wexinc.com

Savings & Spending Account (FSA, HSA, HRA, LSA, Commuter) Support: ssasupport@wexinc.com

Employees and plan participants should continue to send their questions to: healthbenefitsupport@wexinc.com

For the fastest service, please include the following when reaching out:

• The specific service or product you are referencing.
• A clear and detailed explanation of your question or issue.
• Any relevant dates or times related to your inquiry.
• If applicable, any error messages or screenshots.
• Your contact details (name, email, phone number).

Providing this information upfront will help us understand your needs quickly and provide you with the best possible support.

See these helpful FAQs for more information.

We're excited to announce enhancements coming to your COBRA and Billing Services! In case you missed our recent email (or want to revisit the details), here is the full announcement outlining our transition to the WEX technology platform, new features, and important timelines.

COBRA and Direct Billing Transition to WEX
Participant Announcement (Included with their August monthly reminder)

For additional information, please refer to the transition microsite.